Questions You Should Ask Your Transportation Company

Personalized transportation is becoming the most popular form of transportation available. It should be  safe, easy, and affordable, making it a top choice for families, business and leisure clients alike. When planning your transportation for your student, company or group outing,  make sure you have an idea on what you want including how many passengers will be riding with you, what are the times for pickups and drop-offs, and what are the locations of these pickups and drop-offs.  


Once you have an idea on what you want, make sure to ask the transportation company several questions to that your transportation is safe, easy and within your budget.

Are you fully licensed and insured?

Unfortunately, there are many transportation companies that are not fully licensed or insured.  This means that you are hiring a company that does not have your safety and protection as part of their mission.  If something goes wrong, you will not be covered.  


Make sure that the company you hire has the proper 'for-hire' tag and the minimum liability insurance required by North Carolina.  While these may increase the rate initially charged, they are essential requirements for a NC transportation company to completely cover and protect you.

Can you tell me about your fleet?

The selection and maintenance of a transportation company's fleet is very important.  The vehicles should be rated safe and maintenance must be kept up-to-date in order to ensure the vehicle is safe to drive.  What vehicles do they have?  What is their maintenance schedule?  For groups, make sure the transportation has a vehicle large enough to handle your size group. 

Can you tell me about your drivers?

The drivers should be the most important part of the transportation company's team.  They are responsible for your safety while you are in the vehicle!  Ask about background checks, DMV checks and drug testing for their drivers.  What is the transportation company doing in their due diligence to keep you safe?

What type of technology is used?

Technology is another important element.  Technology should be a key ingredient of the company's business model.

Why should we choose your company?

Any transportation company should be able to answer this with transparency.  All companies have different business models, missions, and core values.  Make sure your needs and values match up with the transportation's mission and values.  This will ensure a successful business relationship every time!

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